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POPIA

Privacy Policy

Entity: LexNova SA (Pty) Ltd.
Registration Number: 2026/411828/07
Effective Date: 08 July 2026

1. Introduction and Scope

LexNova SA (Pty) Ltd. ("LexNova", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy sets out how we collect, process, store, and protect your personal information when you visit our website (lexnova.co.za) or engage with our legal technology and advisory services, in strict compliance with the Protection of Personal Information Act 4 of 2013 ("POPIA").

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Responsible Party and Information Officer

For the purposes of POPIA, the Responsible Party determining the purpose and means of processing your personal information is:

LexNova SA (Pty) Ltd.
Physical Address: 19 Merlot Crescent, De Oude Wingerd, Paarl, Western Cape, 7646
Email Address: info@lexnova.co.za
Telephone: +27 66 233 9960

All enquiries regarding this Privacy Policy or the processing of your personal information should be directed to the appointed Information Officer at the contact details provided above.

3. Personal Information We Collect

"Personal Information" refers to information relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person. We may collect, use, store, and transfer different kinds of personal information about you, including:

  • Identity Data: First name, last name, title, and company name.
  • Contact Data: Email address, telephone number, and physical address.
  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, operating system, and platform.
  • Usage Data: Information about how you use our website, products, and services.
  • Communication Data: Records of correspondence when you contact us via our website forms or email.

4. How We Collect Your Personal Information

We use different methods to collect data from and about you, including through:

  • Direct Interactions: You may give us your Identity and Contact Data by filling in forms (such as our "Get in Touch" form) or by corresponding with us by post, phone, email, or otherwise.
  • Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

5. Purpose and Lawful Basis for Processing

We will only process your personal information when the law allows us to. In terms of section 11 of POPIA, we process your personal information on the following lawful bases:

  1. Consent: Where you have provided express consent for us to process your personal information (e.g., submitting a contact form enquiry).
  2. Contractual Necessity: Where processing is necessary for the conclusion or performance of a contract to which you are a party.
  3. Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party), provided that your fundamental rights do not override those interests (e.g., website analytics to improve user experience).
  4. Legal Obligation: Where we need to comply with a legal or regulatory obligation (e.g., FICA requirements, where applicable).

6. Data Security

We have implemented appropriate and reasonable technical and organisational security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access to your personal information is limited to those employees, agents, contractors, and other third parties who have a commercial need to know and are subject to a duty of confidentiality.

7. Data Retention

We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

8. Disclosure of Personal Information to Third Parties

We may share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you, or where we have another legitimate interest in doing so. These third parties may include service providers acting as Operators (e.g., IT and system administration services, website hosting, and analytics providers), professional advisers, and regulators and other authorities acting as processors or joint controllers. We require all third parties to respect the security of your personal information and to treat it in accordance with POPIA.

9. Cookies and Analytics

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. We utilise Matomo (formerly Piwik), an open-source web analytics service, to analyse user behaviour. The IP address is anonymised before it is stored. The storage of these cookies is based on our legitimate interest in analysing user behaviour to optimise our website. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

10. Your Legal Rights Under POPIA

Under certain circumstances, you have rights under POPIA in relation to your personal information, including the right to:

  • Request access: You may request details of the personal information we hold about you.
  • Request correction: You may ask us to correct any incomplete or inaccurate data we hold about you.
  • Request deletion: You may ask us to delete or remove personal information where there is no lawful reason for us continuing to process it.
  • Object to processing: You may object to the processing of your personal information where we are relying on a legitimate interest.
  • Withdraw consent: Where we are relying on consent to process your personal information, you may withdraw it at any time.

To exercise any of these rights, please contact our Information Officer at info@lexnova.co.za.

11. Complaints to the Information Regulator

You have the right to make a complaint at any time to the Information Regulator of South Africa if you believe that your personal information has been processed unlawfully.

The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: POPIAComplaints@inforegulator.org.za
Website: inforegulator.org.za

12. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Any changes we make will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Policy.